Do you offer SSH access?
SSH access is available on certain hosting packages. Find out what the types of access are and the requirements for activating it on Shared and VPS packages.
Some hosting packages offer SSH access, either for a normal user or for the root user, depending on the table below:
| Package Type | SSH Access | User Type |
| Shared (Start Packages) | No | - |
| Shared (Business Packages) | No | Normal user (non-root), with access via the cPanel Terminal application |
| Shared (Reseller Packages) | No | Normal user (non-root), with access through the cPanel Terminal application, strictly on the main account of the reseller package |
| VPS Packages (managed by Hostico) | Yes | Normal user (non-root) |
| Unmanaged VPS packages (client-managed) | Yes | Root user |
To receive SSH access on managed VPS packages (administered by Hostico), you will need to send an email to help@hostico.com with the following information:
- an SSH public key
- an IP from which the SSH connection will be made.
To receive SSH access on shared packages, you will need to make a Terminal activation request in cPanel. Access from external sources is only provided through the cPanel Terminal application for this type of package.
Once the request has been received, the technical department will make the necessary configurations to grant you access.
In the case of unmanaged VPS (client-managed), the SSH login details will be sent to the email address associated with your Hostico account, and you do not need to send us the above information.