When accessing the site, I receive the error "We’re having trouble finding that site, This site can’t be reached, ERR_NAME_NOT_RESOLVED." What is the cause?
An error that may have multiple causes. If a factor presented in the article has been identified, the issue will be resolved.
Depending on the browser used or its version, when accessing the site you may encounter one of the errors: "Hmm. We’re having trouble finding that site.," "This site can’t be reached," ERR_NAME_NOT_RESOLVED, etc.
The causes of these errors may be the following:
- the accessed domain has expired.
- the accessed domain is not registered. In order for the site to be accessible, you need to register the domain.
- incorrect nameservers set on the domain.
- there has been an IP change of the hosting package. In this case, you will need to wait for a complete propagation of the new IP (it may take a few hours).
- there has been a change in the DNS zone. In this case, it may take a few hours until everything becomes functional.
- a local problem with the browser and/or the device from which the access is attempted. To remedy this, you can try completely clearing (including cookies) the browser's cache, performing a DNS flush, resetting the device and the router.
- the firewall or antivirus on the device from which access is attempted blocks access to the site. You can try temporarily disabling these services for verification.
- possible blockage in the firewall of the hosting server. To check this, you will need to contact technical support to verify the situation.