Frequently Asked Questions • Commercial
I made the payment with the company's card. Why hasn't the invoice been issued correctly?
The fiscal invoice was not issued correctly because the data in the customer account has not been updated. Please contact the sales department for correction.
Views 1051Updated 1 anPublished on 13/12/2018by Mark Dohi
The issuance of tax invoices for transactions made with a credit card is based on the information entered in the client account. If the client account contains the details of a business entity, the tax invoice will be issued to that entity; however, if the client account has the details of an individual, the invoice will be issued to the individual, even if the transaction was made using a card from a business entity. The card processor does not provide any information regarding the legal status of the payer. If the transaction occurred during the current month, you can contact the sales department for resolving the situation and reissuing the invoice.